Return & Refund Policy

Seriton
Last Updated: October 14, 2026

1. Order Cancellation

Due to the speed at which we process orders, customers must request cancellation within 90 minutes of placing an order. After this period, we may be unable to modify or cancel the order.

Please review your selections carefully and contact our support team if you need assistance before purchasing.

To request cancellation, please email support@seritontrike.com before your order ships.

• Submitting a cancellation request before shipment does not guarantee successful cancellation.

• Customers will receive an email confirmation if their order is successfully canceled.

• Once an order has shipped, the shipment cannot be canceled. Please refer to the Return Policy below.

Card Processing Fee: If a cancellation is requested after payment has been captured through a credit/debit card, PayPal, or an applicable financing provider, 2.5% of the payment amount will be withheld from the refund to cover non-recoverable payment processing costs.

This section applies only to orders placed directly through the official Seriton website. Kickstarter pledges are governed separately under Section 7.

2. Order Return

Seriton stands behind the quality of its products and aims to provide a reliable purchasing experience. Please review the following return conditions applicable to electric trikes, components, and accessories purchased directly from Seriton.

Holiday Returns: Purchases made between November 21 and December 24 may be returned until January 6 of the following year, subject to the applicable return conditions.

2.1 New and Unused Items Within 15 Days of Receipt

Electric trikes in new and unused condition may be returned within 15 days of receipt for a refund without a restocking fee, less the original shipping charge of $500.

Return shipping costs are the customer's responsibility unless the return results from a shipping error made by Seriton.

Approved refunds will be issued to the original payment method.

2.2 Refused Shipments / Return to Sender

If a customer refuses delivery of an order that has already shipped, Seriton reserves the right to deduct a flat fee of $500 per electric trike to partially cover shipping expenses.

Orders that have shipped cannot be changed, intercepted, or canceled.

Refused shipments will be treated as returns once the products are received back at our facility. Approved refunds will be issued to the original payment method, less the applicable $500 charge.

Customers must notify Seriton of any shipment refusal to avoid unnecessary refund delays.

2.3 Returns of Used Items

Used items may be returned within 30 days of purchase, subject to prior approval from Seriton Customer Support.

Customers must contact our support team before initiating any return. Unauthorized returns will not be accepted.

Approved returns are subject to:

• A return shipping charge of $500.

• A restocking fee of 50% of the purchase price.

• The product being free from damage.

• The electric trike having fewer than 20 miles recorded on the odometer.

All returns require prior authorization and inspection.

2.4 New and Unused Items Outside the 15-Day Window

New and unused items returned outside the initial 15-day period may be accepted, subject to prior approval from Seriton Customer Support and the following charges:

• A return shipping charge of $500.

• A restocking fee of 20% of the purchase price.

Customers must contact Seriton before shipping any products back. All return requests are subject to approval.

2.5 Non-Returnable Items

Non-returnable items include, but are not limited to:

1. Products purchased from unauthorized resellers or individuals.

2. Products damaged by misuse, accidents, or other human-caused factors.

3. Gift cards.

4. Insurance products.

5. Non-physical products.

Additional exclusions are described in Section 4.

3. Return Process

To initiate a return, please email support@seritontrike.com with the subject line:

[RETURN REQUEST] — Order Number

Please include your order number, reason for return, and relevant photographs if necessary.

All return requests must be submitted to Seriton Customer Support for review and approval before any products are shipped back. Returns sent without prior authorization will not be accepted.

Approved returns must be shipped according to the instructions and shipping label provided during the Return Merchandise Authorization (RMA) process.

Pre-Orders and Backorders

For pre-orders and backorders placed directly through the Seriton website, payment will be collected at the time of purchase, regardless of the estimated shipping date.

Backorders refer to products that have previously been available but are temporarily out of stock.

Cancellation requests for website pre-orders and backorders are subject to the applicable order cancellation terms.

Kickstarter pledges are not treated as Shopify pre-orders or backorders and follow Kickstarter's applicable rules.

4. Accessories, Replacement Parts, and Additional Restrictions

4.1 Accessories and Replacement Parts

Accessories and replacement parts purchased directly from Seriton may be returned within 15 days of receipt, provided that they:

• Are unused and free from wear, dirt, dust, fragrance, or other signs of use.

• Remain unopened and sealed in their original packaging.

• Are returned in the same condition in which they were received.

Customers are responsible for shipping charges in both directions unless Seriton made a shipping error.

Used accessories and replacement parts are not eligible for standard returns.

4.2 Non-Returnable / Non-Refundable Items

Except for used products that meet the conditions of Section 2.3 and receive prior approval from Seriton Customer Support, used products are generally non-returnable.

Batteries, gift cards, and gifted orders are generally non-returnable except in exceptional cases of defects or malfunctions covered by the applicable product warranty and approved by Seriton.

Any applicable assembly or Built and Delivered service fees are non-refundable.

5. Refunds

5.1 Discount Codes

For orders placed using promotional discount codes, the total discount value may be deducted from the refund amount when applicable, including partial returns.

Final refund amounts may also be subject to applicable restocking fees, original shipping charges, and return shipping costs.

5.2 Refund Processing

Refunds will be processed after the returned electric trike or other product has been received and inspected by the warehouse.

If approved:

• Customers will receive a refund confirmation by email.

• Refunds will be issued to the original payment method within 7 business days after approval.

• Banks and payment providers may require additional processing time, potentially up to 30 days.

6. Purchases Through Third-Party Dealers

Seriton does not directly process returns for products purchased through independent retailers, dealers, or third-party sellers.

Each retailer or dealer may maintain its own return and exchange policies.

Customers should contact their original place of purchase for assistance with returns or exchanges.

7. Kickstarter Crowdfunding Pledges — Cancellation & Refund Policy

Kickstarter pledges are governed by Kickstarter's applicable Terms of Use and platform rules, rather than the cancellation and return terms for direct Seriton website orders.

7.1 During the Live Campaign

Under Kickstarter's rules, backers can generally modify or cancel their pledges while a campaign remains live and before its funding deadline.

During the final 24 hours of a campaign, if decreasing or canceling a pledge would cause the project to fall below its funding goal, the backer must first contact Kickstarter Support.

Backers should manage their pledges through their Kickstarter accounts and follow the cancellation procedures provided by Kickstarter.

7.2 After the Campaign Ends

Once the campaign has ended, backers can no longer cancel their pledges through Kickstarter's standard cancellation process.

Any refund request after the campaign ends must be directed to the project creator and will be handled in accordance with Kickstarter's applicable terms, the campaign's disclosed commitments, and applicable law.

Kickstarter does not itself provide refunds for successfully funded pledges.

7.3 Late Pledges

Late pledges made after a successfully funded campaign are charged when the pledge is placed.

According to Kickstarter's terms, late pledges cannot be canceled or changed through the standard pledge management process. Backers may contact the project creator to request a refund.

7.4 Funding and Fulfillment

Kickstarter operates on an all-or-nothing funding model for standard campaign pledges. If a project does not reach its funding goal by the deadline, pledges are not collected.

Estimated reward delivery dates are estimates rather than guaranteed delivery dates. The creator is responsible for fulfilling project commitments in accordance with Kickstarter's terms.

7.5 Applicable Kickstarter Policies

For the latest cancellation, payment, refund, and pledge management rules, please refer to:

Kickstarter Terms of Use:
https://www.kickstarter.com/terms-of-use

Kickstarter Pledge Cancellation Guidance:
https://updates.kickstarter.com/can-i-cancel-a-pledge/

If Kickstarter updates its platform rules, the applicable Kickstarter terms will govern the corresponding pledge procedures.

8. Contact Us

For questions about direct website orders, cancellations, returns, or refunds, please contact:

Seriton Customer Support
Email: support@seritontrike.com
Website: https://seritontrike.com

For Kickstarter pledges, backers may also contact the project creator through the official Seriton Kickstarter campaign page.

Consumer Rights: Nothing in this policy is intended to exclude or limit any non-waivable rights or remedies available under applicable consumer protection laws.