Shipping Policy

Seriton
Last Updated: October 14, 2026

1. Shipping Destinations

United States

Seriton ships to the 48 contiguous U.S. states (the lower 48 states) and the District of Columbia.

Standard shipping does not include Alaska, Hawaii, Puerto Rico, or P.O. Box addresses.

For delivery to other locations, please contact Seriton Customer Support at support@seritontrike.com to inquire about shipping availability and obtain a quotation.

2. Shipping Time

For products that are in stock, orders are typically processed within 2 business days. Once shipped, delivery generally takes an additional 5–10 business days, depending on the destination and carrier.

Parts and accessories may be shipped separately from electric trikes. Delivery of parts and accessories within the United States generally takes 8–15 days.

Please refer to the relevant product page for any specific estimated shipping or delivery times.

In rare cases, shipping delays may occur due to carrier operations, weather conditions, holidays, or other unforeseen circumstances.

If your order has not arrived within 14 business days after shipment, please contact us at support@seritontrike.com for assistance.

Shipping and delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

3. Shipping Cost

Seriton electric trikes qualify for free standard shipping within our standard U.S. delivery area.

Shipping charges for accessories, replacement parts, special delivery arrangements, or destinations outside our standard delivery area, where available, will be disclosed before purchase or provided by our Customer Support team.

4. Shipping Confirmation

Once your order has shipped, a shipping confirmation email will be sent automatically to the email address associated with your order.

The confirmation email may include tracking information and relevant shipment details, where available.

If a customer independently arranges shipping through a third-party carrier outside Seriton's standard shipping process, Seriton may not be able to provide tracking updates, shipping documents, or assistance directly from that carrier.

Any damage, loss, or delivery issues arising during customer-arranged transportation will be reviewed in accordance with the applicable shipping agreement and law.

5. Shipping Carriers

Seriton may use UPS, FedEx, FedEx Freight, R&L Carriers, Daylight Transport, EDI Express, or other suitable carriers depending on the size and weight of the shipment and the delivery destination.

Whenever possible, we will consolidate items into a single shipment. However, large products, multiple electric trikes, and additional accessories may require separate shipments.

Parts and accessories may be shipped through USPS, UPS, FedEx, YunExpress, 4PX, or other logistics providers.

Carrier selection is determined by Seriton based on shipping requirements and availability.

6. Order Tracking

Customers may track their orders using the tracking information provided in the shipping confirmation email, where available.

For shipping updates or additional assistance, please contact:

support@seritontrike.com

Our Customer Support team aims to respond to inquiries within 24 hours on business days.

Please note that electric trikes, accessories, and replacement parts may be shipped separately and may have different tracking numbers and delivery dates.

7. Shipment Cancellation

Once an order has been shipped, the shipment cannot be canceled through our standard order cancellation process.

If you wish to return a shipped order, please refer to our Return & Refund Policy for eligibility requirements, applicable charges, and return instructions.

Customers should contact Seriton Customer Support before attempting to return any shipment.

8. Refused Shipments / Return to Sender

If a customer refuses delivery of an order that has already been shipped, Seriton reserves the right to deduct a flat fee of $500 per electric trike from the applicable refund to partially cover shipping and handling costs, subject to applicable law.

Orders that have already shipped generally cannot be modified, intercepted, or canceled.

Shipping Address Changes

Shipping address changes cannot be guaranteed after an order has been dispatched.

If you need to request an address change, please contact Seriton Customer Support as soon as possible.

We will make reasonable efforts to coordinate with the carrier. However:

• Additional address modification or redelivery fees may apply.

• The carrier may be unable to complete the requested change.

• If the change cannot be completed, the shipment may be delivered to the original address provided with the order.

Customers are responsible for providing accurate shipping information and promptly notifying Seriton of any requested changes.

Refused Delivery and Refunds

If delivery is refused and the shipment is returned to our warehouse, the order will be handled as a return under our Return & Refund Policy.

For an eligible return, the refund will be issued to the original payment method, less the applicable $500 fee per electric trike, subject to applicable law.

Customers must notify Seriton Customer Support in advance if they intend to refuse delivery.

Failure to provide advance notice may result in delays in processing the return and refund.

9. Lost, Stolen, or Damaged Shipments

If your shipment is lost, stolen, or arrives damaged, please contact Seriton Customer Support as soon as possible.

For damaged deliveries, we recommend keeping the original packaging and providing photographs of the packaging, shipping label, and affected product.

Seriton will review the issue and, where appropriate, coordinate with the carrier to investigate the shipment.

Claims involving customer-arranged third-party transportation will be handled according to the applicable shipping agreement.

Responsibility for shipping loss or damage will be determined in accordance with applicable law, the relevant shipping terms, and the circumstances of the shipment.

Nothing in this section limits any non-waivable consumer rights.

10. Missing Items

If any item included in your order is missing, please contact Seriton Customer Support as soon as possible, preferably within 30 days of the recorded delivery date.

Before reporting a missing item, please check your shipping confirmation and tracking information, as electric trikes, accessories, and replacement parts may be delivered in separate shipments.

When contacting us, please provide:

• Your order number.

• The name or description of the missing item.

• Any relevant tracking information.

• Photographs or other supporting information, if available.

We will review the shipping records and assist in investigating the missing item.

Reporting an issue after 30 days may make investigation more difficult, but does not automatically eliminate any rights or remedies available under applicable law.

11. Contact Us

For questions about shipping, tracking, delivery changes, or missing shipments, please contact:

Seriton Customer Support

Email: support@seritontrike.com
Website: https://seritontrike.com